Dangote Group deploys Freshworks to unify IT service management across 19 subsidiaries

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The Dangote Group, the largest indigenous industrial conglomerate in sub-Saharan Africa (SSA), has deployed Freshservice by Freshworks, its cloud-based service desk software that helps modernise the IT teams along with other business functions.
Integration of Freshservice offers a host of ITIL-aligned features, workflow automation, and powerful analytics, all accessible through a clean and intuitive interface. Also, Freshservice, ITSM software by Freshworks, streamlines workflow management and improve response time by 38 percent in a year.
The Dangote Group is the leading provider of essential needs in food and shelter in SSA with sustained market leadership in cement manufacturing, sugar milling, sugar refining, flour milling, operation of cement terminals, port operations, packaging material production, and salt refining.
The integration with Freshservice allows over 150 IT support agents, to streamline workflow management for over 10,000+ employees across its 19 subsidiaries, enabling them to seamlessly work across geographies. The integration is supported by AI-powered self-service, an employee-facing mobile app, that resolves IT issues swiftly with immediate ticketing of incidents and requests whenever and wherever they occur.
Freshservice supports Dangote Group’s IT teams in the following ways: Improved operational efficiencies and effectiveness as well as streamline compliance.
Increased insights into how service management team are working, map their productivity and effectiveness – letting IT support managers identify areas to focus to improve employee onboarding and service resolution.
Added contextual support- IT service agents can start a remote session to troubleshoot an end-user or customer problem from within Freshservice, where the agent has context about the issue across group companies.
Previously, the Dangote Group’s traditional ITSM setup relied heavily on disparate technologies and processes. After implementing Freshservice, immediate gains were achieved:
Average response time reduced from 7.5 minutes in 2017 to 5.4 minutes in 2018 — a 38% improvement in the average … Read More...

Dangote still most admired African brand in fresh survey

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Dangote Group has emerged as the most admired African brand of African origin for the second year running. This is according to a survey of 100 Africa best brands announced in Johannesburg at the weekend. Of 15,000 brands mentioned in the survey carried out by South Africa-based Brand Africa in collaboration with the Johannesburg Stock Exchange (JSE), the seventh edition which was…

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MTNN hits new high of N144.85 , closing in on Dangote Cement

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The share price of MTN Nigeria Communications Plc increased to N144.85 as at 10:35am on Wednesday May 22, 2019 from N131.7 recorded on Tuesday.

The share price increased by N13.15 or 9.98 percent which represents its daily allowable limit. The stock gained a total of N270billion on Wednesday.

At the current market price, the cumulative value (stock market cap) of MTNN is now N2.95trillion.

At this level, the total value of MTN Nigeria stocks is just about N250billion less than that of Dangote Cement Plc at N3.203trillion.

It implies that if MTNN achieved another 10percent permissible limit on Thursday May 23, it will surpass Dangote Cement Plc as the most capitalized stock on the Nigerian Stock Exchange.

The stock has risen by N54.9 or 60.9percent in just five days after its listing by introduction on the Nigerian Stock Exchange (NSE).

As at May 16, stock dealers exchanged 5.541million units of MTN Nigeria shares at N99 per share. On May 17, they exchanged 32.098units at N108.90 per share.

On May 20, 51.4million units were exchanged at N119.75 per share; while on May 21, stock dealers exchanged at N131.70per share, 110.7million units of MTN Nigeria Communications Plc.

The stock has the potential to continue its upward trend amid the Nigerian Stock Exchange (NSE) confirming that significant issues have been raised that Dealing Members who have not been involved in the cross deals have been unable to trade on behalf of their clients.

MTN Nigeria listed by introduction its 20.35billion shares at N90 per share. The stock was listed on the Premium Board.

The listing by introduction means that the existing shares of MTN Group (78.8percent), the Nigerian investors (19.4percent); and other investors (1.8percent) are listed.

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