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Last week we examined a flurry of ‘signs and wonders’ from our electricity distribution companies alias DISCOs. Those of us of the old order (who are nearer to where they are going than where they are coming from), know very well that disco was all about dancing. These electricity DISCOs are also dancing, except that their dance steps are weird and out of the tune with the music and with the expectations of their patrons, the customers.
These strange dance steps are in the form of audacious thievery through estimated billing, excuse-based customer relations management strategy, general service failure and inability to profitably exploit the huge market, which was why they jumped into the disco bandwagon in the first instance. They also have this wicked tendency to blackmail customers with power disconnection and this is more worrisome because the disconnection would occur whenever there is light and this may be the only day there has been light in a whole week. At times, they show naked power as when in October 2015, officials of Ikeja Electricity Distribution Company invaded Oke-Abiye in Agbado Oke-Odo area of Lagos State with an armed contingent of the Nigeria Security and Civil Defence Corps, threatening them to pay their bills immediately or face immediate disconnection!
The most frustrating to customers are the estimated billing and the disconnection. Incidentally, Engr O Azih, who is VERY knowledgeable in these matters says that estimated billing is neither new nor strange. He however avers that there is a scientific and mathematical method of doing so. I do not understand the jaw-breaking terms he used (he was actually speaking in tongues) and as such, I do not want to spoil the day for my readers by repeating them here. But in Nigeria, the DISCOs … Read More...