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In the last 12 calendar months, Jumia Nigeria has recorded significant achievements in three major areas of its operations in the country: customer delivery experience, e-commerce reach and expansion, job creation and empowerment. This is according to Juliet Annamah, chief executive officer of the company, who recounted the company’s milestone achievements during the celebration of Jumia’s seventh anniversary held in Lagos recently.
According to her, among major achievements recorded include the nationwide expansion of its last mile delivery hubs to accommodate 33 new ones. Others include the integration of 25 new logistics partners to its network of partners, and the addition of four major local languages to assist customers place orders by phone.
“These are deliberate efforts towards expanding the reach of e-commerce in rural cities where prepayment had been the only payment option, thereby expanding the footprint of payment on delivery to these cities. We have also observed that some of our customers prefer to interact with our customer service agents in their various native languages. In response, we have integrated the 4 major local languages – Hausa, Yoruba, Igbo, and Pidgin,” she added.
In yet another strategic move towards improving customers’ delivery experience and helping them save money on shipping, Jumia also introduced for the first time ever in the Nigerian e-commerce sector, Jumia Prime package which is a paid subscription package that enables customers to shop on Jumia with zero shipping fees for a preset duration. Available in Lagos and Abuja at the moment, it will be extended to other cities in due course. With a Jumia prime subscription, there is no limit to how many orders a customer can make and get free shipping within the period covered in their subscription.
In his remarks, Dele Awolala, HR lead, Jumia Nigeria, stated … Read More...