NEPC unveils ‘SERVICOM’ Charter to speed up responses on export licensing, others

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Nigerian Export Promotion Council (NEPC) has formally unveiled a SERVICOM Charter to further aid the provision of excellent services, specifically in its role on‎ export licensing, market linkages and statutory functions of the council.

The NEPC SERVICOM Unit of the Council puts the Service Charter document together.
Speaking at the launch in Abuja, the executive director/CEO of NEPC, Olusegun Awolowo, said since inception in March 2004, SERVICOM had remained as one of the effective public service machinery institutionalised to ensure customer satisfaction by MDAs.

Awolowo said the role of the Council in the country’s economic diversification drive had never been in doubt and could therefore not be overemphasised, especially now that the present government of President Muhammadu Buhari had placed more emphasis on the need for more sustainable economy through the non-oil export sector.

“It is in line with the need to provide prompt and adequate service (to our customers) that would change the narratives of the contribution of non-oil export sector of Nigerian economy that I recently reconstituted the NEPC SERVICOM Unit, and charged them to write a Service Charter, which we are presenting today.

“The Charter is basically an operational tool to guide our business conduct with our core clients, the exporters, and other stakeholders whom we are responsible and obliged to provide efficient services – as Trade Promotion Organisation, in line with expected international best practices.

“I am convinced that efficient service delivery at NEPC would ultimately translate to improved exports, inclusive growth, and increased revenue for government – as we hope to fully achieve NEPC’s Vision of ‘Making the world a market place for Nigerian non-oil products and services’.

“To this end, we expect our customers to constantly evaluate our performance and provide feedback on how to improve such services.”

Earlier on, … Read More...

NEPC says Port Harcourt ready for export drive

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Officials of the Nigerian Export Promotion Council (NEPC) say Port Harcourt is ready to join export drive, as about 42 persons from the South-South geo-political zone have benefited from the zero to export training organised by the NEPC.

Congratulating the participants, the project coordinator, Kola Awe, enjoined them to bring what they learnt to bear in the quest for diversification of Nigeria’s economy by assiduously searching for markets for their products, assuring them of support.

“Port Harcourt has shown itself to be ready for export. Port Harcourt is the flagship of the South-South,” he said. The 42 persons received their certificates of participation on Thursday at a graduation ceremony held at Aldgate Hotel, Sani Abacha Road, Port Harcourt.

Addressing the graduands during the ceremony, Joe Ita, who represented the CEO of NEPC, Segun Awolowo, urged them to apply the knowledge they acquired during the training towards the quest for diversification of Nigeria’s economy by exploring the export business.

The CEO said NEPC would continue to create opportunities for Nigerians to imbibe the culture of exportation through capacity building training programmes as it celebrates the passing out of 42 trainees of Zero to Export Capacity Building Programme.

Awolowo made this known at the Batch 5 Zero to Export Graduation Ceremony in Port Harcourt. He said that the Zero to Export Programme had been part of the Council’s efforts to reposition the non-oil sector, enforcing the narrative of the Council through job creation and inclusive growth – thereby making it a major contributor to the Gross Domestic Product of Nigeria.

“There is no doubt that the essence of our gathering today underscores the crucial role that non-oil export sector plays in the present administration’s effort at diversifying the Nigerian economy away from over reliance on oil as its … Read More...